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After sales is an important part of our service.

Here at Solar Energy Masters we take great pride in exceeding the expectations of our customers. We do understand however, that issues may occasionally arise.

Your satisfaction with our products and service is extremely important to us. We will do our utmost to resolve all issues at the time of receipt wherever possible.

More complex issues may require further investigation and may take longer. If this is the case you will be informed within 5 working days and updated regularly along the investigation process.

We endeavour to resolve all complaints within 21 working days of receipt. If yours exceeds this timeframe we will contact you to explain the reasons why and provide an estimated time for conclusion.


Office: 1300 208 483